terms and conditions
of booking for all parks
Please read these terms and conditions carefully prior to making a booking.
By using our website, our online booking form or by making a booking in any other way (including by telephone), you are agreeing to be bound by the terms and conditions set out below.
- Conditions of booking
All bookings are at the discretion of the management of Amber Leisure. We enter into a contract with you when we accept your booking.
By making a booking, you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these terms and conditions.
We provide .leisure services and our touring facilities are designed for holiday use by families, therefore we do not generally accept bookings from those under 21 years old or from adult single sex groups.
Numbers occupying a caravan (including children and babies) must not exceed that recommended by the manufacturer.
The members of your party must remain as notified to us and it is only those members who you notify us of who may use our touring facilities.
We reserve the right to refuse any booking or to ask any persons to leave the park.
We reserve the right to terminate a booking without refund or compensation or to ask any persons to leave the park where we feel that the comfort and enjoyment of other persons on the park may be put at risk.
- Payment
All advance bookings must be paid in full as directed by us in order to secure a pitch.
All payments are non-refundable and non-transferrable unless the management of Amber
Leisure exercise their discretion to allow a refund or transfer.
- Booking cancellations and changes
When making a booking, you are contracting in respect of a pitch for a set period of time. All cancellations and changes in respect of your booking by you are at the discretion of the management of Amber Leisure.
We reserve the right to cancel your booking. In such circumstances, we will return the money you have paid. We do not pay compensation and we strongly recommend that you take out travel insurance.
- Contracting company, vehicles, arrivals, departures and policies
The:
- company operating the park and with whom you have a contract in respect of your booking;
- number of vehicles you may bring onto the park and park on the pitch;
- time you can arrive;
- time you must depart by; and
- policies we have on such matters as smoking; motorised scooters; barbeques; awnings, gazebos and other temporary structures; waste disposal; and the hook-up, use and cost of gas, electricity and water,
will all be as we inform you of. For the purposes of informing you of such matters, we may do so by prominently displaying information in the reception area and other areas of the park.
- Siting and condition of pitch
On arrival at the park you will be informed of your pitch number and directed to its location.
You shall ensure that you maintain the pitch to a good standard and keep it clean and tidy during your period of occupation.
- Children and animals
Parents and guardians are responsible for their children at all times on the park and should ensure that their children behave responsibly and are appropriately supervised, especially when enjoying the park’s facilities.
No animals, other than domestic pets, may occupy a caravan without our permission.
Dogs must be kept on leads at all times, remain your responsibility and, in the interests of their health and wellbeing, should not be left unsupervised in a caravan for long periods of time.
Dogs that continually bark and/or cause a nuisance will be required to be removed from the park by you.
You should not allow any dog to foul public areas and, as a courtesy to others, you should ensure that you clean-up after your dogs.
No dangerous dogs as listed by the Government’s Dangerous Dogs Act are permitted on the park.
- Speed limit
You must adhere to the speed limit of the park. This is for the safety of all persons on the park.
- Insurance
We accept no responsibility for damage or theft of your property. Please ensure you have the relevant insurance.
- Behaviour
Please show consideration for others.
Your behaviour should not be excessive, noisy or disruptive, especially at night.
Anyone creating a disturbance or whose conduct causes offence to others or threatens to cause damage to the property of others (in all cases whether they be others occupying the park, our staff or the general public) will be asked to leave the park immediately with no refund or compensation given
10. Liability
Nothing in these terms and conditions shall limit or exclude our liability for any liability that cannot be lawfully limited or excluded. Subject to this, our liability shall be limited and excluded as follows below.
While all reasonable efforts will be made by us to fulfil a booking, except where stated in these terms and conditions, we will not be liable for any:
- changes, cancellations, effect on your holiday, loss or damage suffered by you; or
- failure by us to properly perform any of our obligations due to any event or circumstance beyond our reasonable control.
Our total liability to you in respect of all losses arising under or in connection with our contract with you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed an amount equivalent to two times the booking fee paid by you to us.
You agree that, having regard to the nature of the leisure services we provide and the level of our charges, the limits of liability in respect of our liability provided for are fair and reasonable.
11. General
Close circuit television may be in operation across the park.
Failure to exercise, or any delay in exercising, any right or remedy provided to us under these terms and conditions or by law shall not constitute a waiver of that (or any other) right or remedy, nor shall it preclude or restrict any further exercise of that (or any other) right or remedy. No single or partial exercise of any right or remedy provided to us under these terms and conditions or by law shall preclude or restrict the further exercise of any such right or remedy. · A waiver (which may be given subject to conditions) of any right or remedy provided to us under these terms and conditions or by law shall only be effective if it is in writing and shall apply only to the party to whom it is addressed and for the specific circumstances for which it is given and it shall not prevent us from subsequently relying on the right or remedy in other circumstances.
If any provision of these terms and conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these terms and conditions and the validity and enforceability of the other provisions of these terms and conditions shall not be affected. If a provision of these terms and conditions (or part of any provision) is found illegal, invalid or unenforceable, that provision or part-provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
Our contract with you, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with our contract with you or its subject matter or formation (including non-contractual disputes or claims).