terms and conditions

of booking for all parks

Please read these terms and conditions carefully prior to making a booking.

By using our website, our online booking form or by making a booking in any other way (including by telephone), you are agreeing to be bound by the terms and conditions set out below.

  1. Conditions of booking

All bookings are at the discretion of the management of Amber Leisure.  We enter into a contract with you when we accept your booking.

By making a booking, you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these terms and conditions.

We provide .leisure services and our touring facilities are designed for holiday use by families, therefore we do not generally accept bookings from those under 21 years old or from adult single sex groups.

Numbers occupying a caravan (including children and babies) must not exceed that recommended by the manufacturer.

The members of your party must remain as notified to us and it is only those members who you notify us of who may use our touring facilities.

We reserve the right to refuse any booking or to ask any persons to leave the park.

We reserve the right to terminate a booking without refund or compensation or to ask any persons to leave the park where we feel that the comfort and enjoyment of other persons on the park may be put at risk.


  1. Payment

All advance  bookings  must be paid in full as directed by us in order to secure a pitch.

All  payments  are  non-refundable  and  non-transferrable  unless  the  management  of Amber

Leisure exercise their discretion to allow a refund or transfer.


  1. Booking cancellations and changes

When making a booking,  you are contracting  in  respect of a pitch for a set period of time.   All cancellations and  changes  in  respect of your  booking  by you  are  at  the  discretion  of  the management of Amber Leisure.

We reserve the right to cancel your booking.   In such circumstances, we will return the money you have paid.    We do  not pay  compensation  and we  strongly  recommend  that you  take  out travel insurance.


  1. Contracting company, vehicles, arrivals, departures and policies


  • company operating the park and with whom you have a contract in  respect of your booking;
  • number of vehicles you may bring onto the park and park on the pitch;
  • time you can arrive;
  • time you must depart by; and
  • policies we  have  on  such  matters  as  smoking;   motorised   scooters;   barbeques;   awnings, gazebos and other temporary structures; waste disposal;  and the hook-up, use and cost of gas, electricity and water,

will all be as we inform  you of.   For the purposes of informing  you of such matters,  we may do so by prominently displaying  information in the reception area and other areas of the park.


  1. Siting and condition of pitch

On arrival at the park  you will be informed of your pitch number and directed to its location.

You shall ensure that you maintain the pitch to a good standard  and keep it clean and tidy during  your period of occupation.


  1. Children and animals

Parents and guardians are responsible  for their children at all times on the park and should ensure that their children behave responsibly  and are appropriately supervised,  especially when enjoying the park’s facilities.

No animals,  other than domestic pets,  may occupy a caravan without our permission.

Dogs must be kept on leads at all times,  remain your responsibility and, in the interests of their health and wellbeing,  should  not be left unsupervised  in a caravan for long  periods of time.

Dogs that continually  bark and/or cause  a nuisance  will be required to be removed  from the park by you.

You should  not allow any dog to foul public areas and, as a courtesy  to others, you should ensure that you clean-up  after your dogs.

No dangerous  dogs as listed by the Government’s Dangerous Dogs Act are permitted  on the park.


  1. Speed limit

You must adhere to the speed limit of the park.   This is for the safety of all persons on the park.


  1. Insurance

We accept no responsibility for damage  or theft of your property.   Please ensure you have the relevant insurance.


  1. Behaviour

Please show consideration for others.

Your behaviour should  not be excessive,  noisy or disruptive,  especially  at night.

Anyone  creating  a  disturbance or whose  conduct  causes  offence  to  others or threatens to  cause damage  to the property  of others  (in all cases whether they be others occupying  the park,  our staff or the general  public) will be asked to leave the park immediately with no refund or compensation given


10. Liability

Nothing  in these terms  and conditions shall  limit or exclude  our liability for any liability that cannot  be lawfully limited or excluded.   Subject to this, our liability shall be limited and excluded as follows below.

While all reasonable  efforts will be made by us to fulfil  a booking,  except where  stated in these  terms and conditions, we will not be liable for any:

  • changes, cancellations,  effect on your holiday,  loss or damage suffered by you; or
  • failure by us to properly perform any of our obligations due to any event or circumstance beyond our reasonable  control.

Our total liability to you in  respect of all losses arising under or in connection with our contract with you, whether in  contract,  tort  (including  negligence),  breach  of statutory duty,  or  otherwise,  shall  in  no circumstances exceed  an amount equivalent to two times the booking fee paid by you to us.

You  agree that,  having  regard to the  nature of the leisure services  we provide  and the  level of our charges, the limits of liability in respect of our liability provided for are fair and reasonable.


 11. General

Close circuit television  may be in operation across the park.

Failure to exercise,  or any delay  in  exercising,  any right or remedy  provided to us under these  terms and conditions or by law shall not constitute a waiver of that (or any other) right or remedy,  nor shall it preclude or restrict any further exercise of that (or any other) right or remedy.   No single  or partial exercise of any right or remedy provided to us under these terms and conditions or by law shall preclude or restrict the further exercise  of any such right or remedy. ·   A waiver (which may be given  subject to conditions) of any right or remedy provided to us under these terms and conditions or by law shall only be effective if it is in writing and shall apply only to the party to whom it is addressed and for the specific circumstances for which it is given and it shall not prevent us from subsequently relying on the right or remedy  in other circumstances.

If any provision of these terms and conditions (or part of any provision)  is found by any court  or other authority of competent jurisdiction to be invalid,  illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed  not to form part of these terms and conditions and the validity and enforceability of the  other provisions  of these  terms and conditions shall  not  be affected.   If a provision   of  these   terms   and  conditions  (or  part  of  any  provision)   is  found  illegal,   invalid  or unenforceable, that provision or part-provision shall apply with the minimum  modification necessary to make it legal,  valid and enforceable.

Our contract with you, and any dispute or claim arising out of or in connection  with it or its subject matter or formation  (including non-contractual disputes or claims), shall  be governed  by, and construed  in accordance  with, the law of England and Wales.

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with our contract with you or its subject matter or formation  (including non-contractual disputes or claims).